Customer Services

Returns

My goal is to continue to strive for 100% customer satisfaction. You can exchange or return any unworn and unaltered piece within 14 days of the receipt date. This does not include any custom stamped orders which are non refundable. Shipping and handling on returned merchandise is non-refundable. To make a return, please email JT@rubywow.com to attain an Authorization Number (no exchange or refund can be authorized without a Aunthorization #).

All returns must include a return address, phone number, copy of your receipt, and a note advising us the reason for the return. Please note that Authorization numbers will expire 7 days after being issued. For your own protection, please insure the item for its full value and ship the item in a way that you can verify receipt (e.g. UPS or insured with Canada Post).

Repairs

Ruby is hand crafted with care and I pride myself on my work and want you to love it as much as I do. If you are not happy, please let me know and I will do my best to make it so. If your jewellery is in need of repair within 2 months based on ordinary usage, please contact JT@rubywow.com to obtain a RA # and then send us the item with your receipt. Charges may apply and you will be notified at the time the jewelry is assessed and prior to beginning repair.

If you happen to accidentally damage your favourite Ruby piece, I will try and repair it for you at a reasonable pre-arranged price, excluding shipping and handling. If I cannot repair it for you and would like it back, you will be responsible for the return shipping costs. For your protection, please send all returns via UPS or Insured with Canada Post.

Shipping

All regular orders will be processed within 5 business days, custom stamping can take up to ten business days to process before shipping.

Merchandise availability

As all pieces are limited edition and handcrafted occasionally I run out of stock before I can update my website. I will make every effort to contact you directly if I am unable to meet your order or it is delayed.

Your Personal Information

I guarantee that your personal information will not be sold/given to third parties (my personal pet peeve) and will be used solely by Ruby Wow Designs.

Custom Stamping

As the stamping is done by hand, minor variances occur in the alignment of the initials or numbers that are not considered defects. Stamping can only be done on one side, as the reverse side will have a slight impression after being stamped. If you would prefer a precise impression I suggest that you get the token machine engraved after purchase.

Required Sales Taxes

Sales tax will depend on where I am shipping.

 Canada 13% HST will automatically be added to your purchase

U.S.A will be tax exempt under the NAFTA agreement. You will be responsible for any duty charges on your purchase.

International please contact me directly to determine if you are subject to any taxes based on the receiving country. JT@rubywow.com

Terms of Use

General

All products and services of Ruby Wow Designs and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.

The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.

The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.